Privacy Policy

Section 1 - What Do We Do With Your Information?

When you purchase a product from The Intimate House, we collect the personal information you provide to us as part of the ordering process. This may include your name, billing and shipping address, email address, telephone number, date of birth, and other information necessary to process and fulfill your order.

When you visit or browse our website, we may automatically collect certain technical information about your device and your use of our website. This may include your IP address, browser type and version, operating system, device information, approximate location, pages and products you view, search activity, and other information about how you interact with our website.

We use the information we collect to operate our website and to provide, process, and fulfill the products and services you request from The Intimate House.

Section 2 - Consent

We will not ask you to provide additional personal information for purposes unrelated to completing your order unless we first provide an appropriate opportunity for you to consent to that collection and use.

How do I withdraw my consent?

If you change your mind after providing your personal information, you may contact us at any time through our contact us page to request that we stop contacting you or to ask questions about the continued collection, use, or disclosure of your personal information.

Please note that withdrawing consent does not affect information that we are required or permitted to retain for purposes such as completing transactions, maintaining business records, complying with legal obligations, resolving disputes, or protecting our rights.

Section 3 - Disclosure

The Intimate House may disclose your personal information when we are required  to do so by applicable law. This may include responding to a valid subpoena, court order, legal process, or request from a government or law enforcement authority.

We may also disclose personal information when we reasonably believe it is necessary to enforce or apply our Terms of Service, investigate or address violations of those terms, or protect the rights, property, or safety of The Intimate House, our customers, or others.

The Intimate House's website and online store are hosted and operated through Warhead Inc. ("Warhead"), which provides the ecommerce platform and related services that allow us to offer and sell our products online.

Information you provide through our website, including information associated with your account, orders, and transactions, may be stored and processed through Warhead's systems as necessary to operate our website and provide our services.

Payment:

If you choose a direct payment gateway to complete your purchase, then Warhead stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

"Cookies" are data files that are sometimes downloaded to your personal computer upon visiting our website which permits our server to identify your browser whenever you interact with the site.

We use cookies to recognize repeat visits to the site and to collect information about users' interactions. These cookies contain identification information that enables us to streamline many site features including the shopping and ordering experiences. You may set your browser software to reject cookies, but you may still be required to enter personal login information each time you access the website, and you may not be able to utilize certain website features. In some cases, you may not be able to access individual website sections or services if cookies are disabled.

The Intimate House is intended for individuals who are 18 years of age or older. By accessing or using this website, you represent and warrant that you are at least 18 years old.

You are responsible for ensuring that your use of this website and your purchase of any products comply with the laws and regulations applicable to you. You may not use this website or purchase products from The Intimate House if you are under 18 years of age.

The Intimate House does not knowingly permit individuals under 18 years of age to use this website or purchase products from us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.